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Our Mission
AT QT Tech Solutions we strive to provide our clients with a superior level of IT support, using highly skilled and certified technicians dispatched direct to you as needed, helping your business save money and increase your bottom line.
As a technical support company, we have over 70 technicians located in over 35 major cities covering at least a 40 mile radius within their areas.
The senior staff of QCtechsolutions have worn many hats within the IT industry for over 50 years. We have been Component Repair Technicians in a Depot, Field Service Engineers, and IT Managers, Directors, Recruiters, Trainers, Dispatchers and many other positions for a number of fortune 500 companies.
It is safe to say, we have been in the trenches and have seen everything that transpires supporting end-user equipment in all environments from dirty, cluttered shops to the latest pristine raised floor data centers.
Talent Pool
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We know who, and where, the talent is.
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We understand their objective: what they earn, what it takes to recruit and retain them well trained personnel.
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Our strength lies in the combination of a vast network of technical personnel and our ability to match the right person to the right job.
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You the Customer
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We understand the Information Technology industry, the culture, and your business.
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Collaboratively we can assess your requirements and assure we have the absolute correct fit for your specific needs.
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Recruiting
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Our Strategy is to increase our selectivity, speed and effectiveness in finding the top talent to meet your specifications.
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We leverage our database and network of systems and telecom professionals.
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We utilize a online ticketing system that provides us and the technician a complete robust service call platform.
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Screening & Selection
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All of our candidates are screened through a qualification process.
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We personally present you with a fully-vetted technician who matches your requirements and your client.
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All of our technicians have at least an A+ certification with most having many more certifications within their discipline.
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Relationship Management
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Our continuous contact with our technical staff and your designated staff is critical for your operations. We require 100% communications with you as client as well as us as administrators during the entire service event and after with closing notes and photos if required
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We offer continuous communications with our technicians and your designated support personnel before, during and after the service event.
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Our Administrations staff also follows up after each and every service event for a survey of how we did to ensure your customer is satisfied. "Your customer is our customer"
